Shipping Policy

*** International Shipping & Handling Fees Apply 

International customers, please check out on our site as normal and understand there may be additional fees associated with the order that will be collected by customs, potential brokerage fee, etc. These fees are the customer's responsibility and will be in addition to the purchase price plus any additional shipping and handling costs. International shipping will require additional delivery time. Typically 10-20 days. Each country is different. Questions? Please email 

Please Note: If you are part of a special promotion, please understand shipping fees will be based and adjusted according to that specific promotion and your order's processing time may take longer than normal. Thank You!

*Shipping cut-off is 3:00 PM CST Monday-Friday for Standard Shipping or 12PM CST for Express Shipping options. 
**Shipping rates are subject to change without notice. 

Trouble with tracking number or delivery?

  • If it shows no movement after 3 business days, please contact us or 855-746-5348 x 885
  • If it shows it has made it only part of the way and is now stagnant, check weather conditions first as it may be a factor, then contact the carrier directly.
  • If it shows delivered but missing, please contact the carrier directly to file a claim. To determine the carrier, please look on your shipping verification email from SHOLDIT® and click on tracking number to direct you to UPS, FEDEX or USPS customer service and they will take it from there. IMPORTANT Please take special care to double check the shipping address you have entered prior to placing your order. SHOLDIT is NOT responsible for shipments showing delivered but missing or missing during the delivery process once it has been scanned in by carrier. Please settle all scanned, missing packages with your carrier.

For additional questions, please call 1-855-SHOLDIT (746-5348) x 885 or email  Normal business hours are Mon-Fri 9am-6pm CST excluding holidays.