FAQs

What are the main differences in the products?

A)   The ORIGINAL SHOLDIT pocketed infinity scarf (also known as the Clutch Wrap™) is slightly heavier in weight and can be worn as a neck wrap, shrug, folded into a clutch or, in addition, can also be worn as a cross body. When worn across the body, use the cinch toggle to adjust at the side and the additional side pocket for a cell phone so it weighs at your hip. Premium means it’s a higher end fabric and others will not be able to stop touching you.

 

B)   The BASIC SHOLDIT pocketed infinity scarf (also known as the Clutch Wrap™) Clutch Wrap™ purse is typically lighter in weight, offers the longest length and can be worn as neck wrap, shrug, or fold into a clutch purse. It cannot reasonably be worn across your body (and there is no cinch toggle and no extra side cell pocket). Premium means its a higher end fabric and others will not be able to stop touching you. Feel free to slap if necessary. 

What can I carry in a SHOLDIT scarf pocket?

Our products are NOT intended to carry every single thing that is currently in your handbag, but it's perfect to stash all the necessities. Feel free to store keys, credit cards, cash, travel-size cosmetics, etc. It's also great for snacks, shooters, flasks, medicine, tampons, compacts, and anything else you might need to sneak in somewhere or just have with you while you're on-the-go! 

How do I position to make it look right?

To allow the contents to be concealed by the fabric, adjust scarf so the main pocket rests along the side vs allowing contents to sag at the bottom.

Feel free to visit our style guide video gallery and see exactly how to style your SHOLDIT infinity scarf! 

Where do I enter a promo code?

At the very end of checkout, after you enter all your information and payment, there will be a small box asking if you have a discount code. Make sure it is entered correctly.

Missed it or didn’t work? Well good thing we love you, please call us with your code and we will be happy to adjust your transaction. 1-855-SHOLDIT x 885 or email us hello@SHOLDIT.com

Don’t have a code? Best sign up for our emails so you get those in the future. ;) 

Do you ship out of country?

Us, miss a sale? No way!

Canada, please check out as normal and understand there may be additional fees associated with the order that will be collected by customs, potential brokerage fee, etc.

These fees are the customer's responsibility and will be in addition to the purchase price plus any additional shipping and handling costs.

For all other countries, please email us at hello@SHOLDIT.com with your order for pricing.

Additional information visit: our shipping information section

Do you offer gift wrap or a custom note?

It is possible, but please ask for availability prior to your order via hello@SHOLDIT.com and allow for additional processing time.

During peak seasons or special promotions, elves are in short supply and we may not be able to provide this service.

Where is your product made?

Overseas. Our goal is to find the best prices for our customers therefore allowing us to grow so we can employ more people and buy more things in the USA.

Where can I find your product?

We are currently working on a store locator and growing brick and mortar so feel free to recommend us to your favorite retailer….you’re darn right, we should be in there! ;) 

For now, we’re available in select locations and online.

How long until my order to arrives?

Continental USA: Typically 2 business days processing and 3 business days on the road.

Keep in mind if you are part of holiday rush or a mass special offer, please be patient, there will be additional processing days due to volume.

If you do not see a tracking number after more than 4 business days please let us know, we will give you a really good excuse and then immediately make it right.

What is your return policy?

We don’t believe in returns, but if you do, please visit our return policy.

How long will it take to see a refund?

Once we receive the return, we try to process within 3-5 days depending on our scheduled nap time. Note: Shipping is not refundable.

You will receive an email refund verification. Please understand it may take up to 10 days for your bank to post funds back into your account.

What if my product arrived damaged?

Please email hello@SHOLDIT.com or call 855.SHOLDIT x 885 immediately and we will send you a return shipping label.

Returned damaged or defective products are inspected and replaced if the damage is the result of a manufacturing defect or deviation from our approved factory specifications. Our liability for any damaged or defective products is limited to the replacement of such product.

We will replace your SHOLDIT® product with the same style, if available, or with your approval, substitute a replacement of comparable value if the style returned is no longer available.

If the merchandise received as a substitution for a damaged or defective product is unsatisfactory, please note that it must be returned to us for an exchange immediately, unworn, in the original packaging with all tags and labels intact.

Trouble with tracking number or delivery?

A) If it shows no movement after 3 business days, please contact us.

B) If it shows it has made it only part of the way and is now stagnant, check weather conditions first as it may be a factor, then contact the carrier directly

C) If it shows delivered but missing, please contact the carrier directly to file a claim. To determine the carrier, please look on your shipping verification email from SHOLDIT® and click on tracking number to direct you to UPS, FEDEX or USPS customer service and give them a good frowning.

What if my order shows delivered but is missing?

Please contact the carrier directly to file a claim.

To determine the carrier, please look on your shipping verification email from SHOLDIT® and click on tracking number to direct you to UPS, FEDEX or USPS customer service.

Become an affiliate

Please visit: affiliate section

Become a wholesaler

Please visit: wholesale section

Having trouble ordering online?

Please call us directly at  1-855-SHOLDIT (746-5348) x 885 or email us hello@SHOLDIT.com.