At SHOLDIT®, we happily guarantee our products. We offer a one year manufacturer's warranty against defects on all of our products. If an item has not met your expectations, please provide any feedback including the reason for the return so we can continue to improve our products and services.
With the exceptions listed below, we will accept returns on items purchased from SHOLDIT.com if they are returned in unused and original condition in original packaging within 30 days of product being delivered. A 10% restocking or additional damage fee may be applied at our sole discretion i.e. damaged packaging, pet hair, unusual odor or perfume etc. If the product is returned past 30 days, and less than 45 days you will be issued a SHOLDIT e-store gift certificate. Returns over 45 days will not be accepted. SHOLDIT is NOT responsible for return shipping fees and does NOT refund original shipping fees.
RETURN CHECK LIST:
-Include: unused item(s) you are returning in original packaging
-Include your name, email, daytime phone number, and order number
-Include reason for return or exchange
-Ship To: SHOLDIT 5062 S. 108TH St #112 Omaha NE 68137
-Obtain tracking number or delivery confirmation number for your records to ensure the safety of its delivery.
Additional information for Returns | Exchanges
**ALL items from clearance, sale, and any special promotion are final sale, no returns or exchanges accepted.
**Due to sanitary concerns, Face Masks are final sale.
Orders Sent as Gifts: For your security, returns can only be credited to the form of payment used in the original order.
Products Purchased at Retail Stores or Other Websites: Please note that SHOLDIT® does not accept returned merchandise obtained from any retailer other than SHOLDIT.com. To return products purchased at another store, please check the return policy of the store where the item was purchased.
Returns and exchanges from SHOLDIT.com can be made by mailing an insured, prepaid package (obtain tracking number or delivery confirmation for your records) (complete with your name and contact info, the item you are returning, and order number) to SHOLDIT® 5062 S. 108TH St #112 Omaha NE 68137. Please Note: We cannot accept CODs or courier deliveries. NOTE: We do not credit return or exchange shipping costs for returned items unless merchandise was shipped incorrectly by SHOLDIT®.
How long will my return take to arrive?: Returns usually take 5 - 10 business days (excluding weekends and holidays). This is only an estimate, we cannot promise a specific timeframe especially during peak seasons or part of a special promotion. If it has been longer than 10 days, please first check with the carrier and give them the tracking number they provided you with. If it shows delivered, email us your order number and tracking number to hello@SHOLDIT.com and we will be happy to look into for you.
When your package arrives, your return is typically processed within 2-3 business days. We inspect all returns followed up by an email confirming your refund. When we issue your refund, please allow 5 to 10 business days for your bank to return the funds to your account. It can take a full credit card cycle before the credit/refund appears on your statement.
Damaged or Defective Products: If your product arrives damaged or defective, please describe damages in an email to hello@SHOLDIT.com within seven days of delivery and we will send you a return shipping label. Returned damaged or defective products are inspected and replaced if the damage is the result of a manufacturing defect or deviation from our approved factory specifications. Our liability for any damaged or defective products is limited to the replacement of such product. We will replace your SHOLDIT® product with the same style if available, or with your approval, substitute a replacement of comparable value if the style returned is no longer available.
If the damage was caused by reasons other than material quality, assembly process, or a deviation from our approved factory specifications, no refund will be applied. We do not replace damaged or defective merchandise that was damaged by abuse or negligence (including but not limited to; not following wash instructions, exposure to chemicals/harmful substances, high heat ie cigarette burns, sharp objects, etc.) or products that were damaged by misuse or activities other than the intended purpose of the product.
Please note the life expectancy of any product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Product damaged by negligent wear and tear or that have exceeded the reasonable life of one year will not be replaced. All considered replacements are at the sole discretion of SHOLDIT®.
Customer Care Representatives are available to assist you Monday through Friday from 9 a.m. to 6 p.m. Central Standard Time or feel free to email hello@SHOLDIT.com anytime. If someone is not available, please leave a message and we will get back to you within 24 hours of your call during normal business hours.
AS ALWAYS, THANK YOU FOR LETTING US SERVE YOU AND FOR ANY ADDITIONAL QUESTIONS, PLEASE CONTACT US.
1-855-SHOLDIT (746-5348) x 885 or hello@SHOLDIT.com